Duration: 1hr
1.In Motivator, targets cannot be set for which of the following? [Point:1]
Select one:
a.An individual
b.A Team
c.A Territory
d.The Organization
Ans : d
2.Is it possible to mention a team member while adding a note? [Point:1]
Select one:
a.Yes
b.No
Ans :
3.In which module is it not possible to create a workflow automation task? [Point:1]
Select one:
a.Cases
b.Social
c.My Jobs
d.Solutions
Ans :
4.Is it possible to replace the value in segmentation label manually? [Point:1]
Select one:
a.Yes
b.No
Ans:
5.Which of the following statements about HIPPA Compliance settings correct? [Point:1]
Select One:
a. The transfer of data stored in personal health fields can be restricted to other zoho apps.
b .The transfer of data stored in personal health fields can be restricted to third party apps.
c. The transfer of data stored in personal health fields can be restricted to APIs.
d .All of the above
Ans:
6.Which of the following features helps in getting a document electronically signed by different parties?
Select one:
a. Mail merges
b. Email template
c. Inventory templates
d. All of the above
Ans:
7.In an organisation account ,how many active schedules can be in an automation?
Select one:
a. 20 active schedules
b. 30 active schedules
c. 40 active schedules
d. 10 active schedules
8.Is it possible to trigger an assignment rule for a record added through an API?
Select one:
a. Yes
b. No
9.Is it possible to add more stages to W-shaped attribution models between deals created and deals won stages?
Select one :
a. Yes
b. No
10. Is it possible to use blueprint in Zoho CRM's mobile app? [Point:1]
Select one:
a. Yes
b. No
11. Can be create a profile equal to the system defined admin profile? [Point:1]
Select one:
a. Yes, by cloning the profile
b. No, it is not possible
12. What is an IMAP? [Point:1]
Select one:
a. A protocols for sending emails via Zoho CRM on behalf of a mailing services
b. A protocols for fetching emails in Zoho CRM from a mailing services
c. A protocol used for both sending and receiving emails
d. None of the above
13. You can use assignment rules for the record generated through which of the following?
Select one:
a. Webforms
b. Imports
c. API's
d. All of the above
14. Which of the following features helps in automating the process of extracting customer information from incoming emails and adding them as records?
Select one :
a. Email parser
b. BCC Dropbox
c. Email intelligence
d. All of the above
15. Is it possible to rearrange the menus on a related list?
Select one :
a. Yes
b. No
16. Which of the following statements in NOT true?
Select one:
a. POP3 is unidirectional , whereas IMAP is bi-directional.
b. POP3 allows only one client at a time to access emails, whereas IMAP allows multiple.
c. POP3 allows user email syncing with the server ,whereas IMAP does not.
d.POP3 is a simple protocol ,whereas IMAP more complex.
17. In Command Center , records are kept in a particular state only for a specific period?
Select one:
a. True
b. False
18. Data enrichment occurs for the leads module based on which of the fields below?
Select one :
a. Account name , website
b. Company name, website, email address
c. First name, last name, phone
d. Company name, first name, last name
19. Which of the following features enables dynamic journeys in the Deals module?
Select one:
a. Pipelines
b. Stage probability mapping
c. Stage history tracking
d. None of the above
20. Information synchronization from another Zoho application to CRM and vice-versa, will take place only after the record completes the review process.
Select one :
a. True
b. False
21. You can choose a colour theme by providing a hex code?
Select one:
a. True
b. False
22. Which modules it is possible to create assignment rules?
Select one:
a. Leads, Contacts , Account and Deals
b. Any module
c. Lead, Contact, Deals ,Cases, and custome module
d. Lead, Contact, Account , Deals and all Inventory modules
23.A user CANNOT be added to your account under which of the following Conditions?
Select one:
a.If the user's email address belongs to another org account
b.If the user's email address belongs to private domain
c.If the user's email address belongs to public domain
d.None of the above
24.The supported formats for import are Excel (.xls,.xlsx), comma seperated values (.csv), and business card or vCard format(.vcf).
Select one:
a.True
b.False
25.Which of the following Statements about Translations is NOT correct?
Select one:
a.Translations are based on languages that Zoho CRM supports.
b.The user use any third party translator app to perform the translation.
c.Translation override the default language setting.
d.Translation have to be performed to be every user.
26. For action,if the record owner is inactive or unconfirmed when a task gets created,to whom the system automatically assign the task ?
select on:
a.User's manager
b.Administrator
c.Super administartor
d. Task will not be created
27. Workflow rules created for the same module will be executed in which order?
select one :
a. when the rule was created
b. chronological order
c. last modified time of the rule
d. created order of the rule
28. If a record gets deleted via a workflow rule,is it possible to retrieve the information using an API?
select one:
a. Yes
b. No
29. Which of the following statement about data sharing setting is incorrect?
select one:
a. modules can be entirely public irrespective of roles
b. modules can be entirely public irrespective of profiles.
c. modules can be entirely public irrespective of territory management.
d. all of the above.
30.
31. How many criteria can be added in a workflow rule?
select one:
a. 10
b. 15
c. 25
d. 30
32.
38. Can a blueprint in draft status be cloned?
select one :
a. Yes
b. No
39.
41. Which of the following statement about subforms is NOT true?
select one :
a. Subform can have a lookup column
b. subfrom can help with column aggregrates
c. subform can have an infinite number of row entries
d. None of the above
43.
44. The following items are not part of a data backup:
- email content and attachements
- documents
- any data that is obtained through integration
select one:
a. True
b. False
45. In the Zoho CRM and project integration, projects can be associated or created only in which modules?
select one :
a. Task, leads and contacts
b. Contacts ,deals and metting
c. Account, contact and deals
d. leads , contacts and deals
46. Custom question can be added to the calendar booking for in ZOHO CRM?
select one:
a. True
b.False
47. Which of the following statements about portals in ZOHO CRM is NOT correct?
select one:
a. The default portal provided in zoho crm is only for the contact modules
b. portals can be created for custom modules
c. Access to related modules can be provided through portals
d. workflow automation cannot be triggered if a customer makes changes to the data from the portal.
48. In a blueprint process, when is a user prompted either to move the records to the latest version of the blueprint or to remove them for the process altogether?
select one:
a. when there's a change in the process flow
b. when the blueprint is deleted
c. when the blueprint is deactivated
d. all of the above
49.Which of the following statements about validation rules is NOT correct?
select one:
a. validation rules are applicable on ZOHO CRM mobile application
b. multiple validations can be created on the same field
c. fields can be validate in create, edit and detail pages.
d.None of the above.
50. Which of the below file type are included in file storage calculations?
select one:
a. images ,attachements and email attachements
b. document and attachements
c. images , attachement and documents assosicated with a record
d. images , attachement and document associated with a record , including files present in the recycling bin.